Terms & Conditions
Last Updated: July 2026
Welcome to HealthStrap. These Terms & Conditions govern your access to and use of our website, mobile application, online consultation services, and healthcare marketplace. By using our platform, you agree to comply with these terms.
Welcome to HealthStrap. These Terms & Conditions govern your use of the HealthStrap website, mobile applications, and services. By accessing or using our platform, you agree to comply with these terms.
1. Company Information Company Name: HEALTHSTRAP HEALTHCARE PRIVATE LIMITED GSTIN: 06AAICH1270J1ZM Registered Address: Mullana, Ambala, Haryana – 133203, India
2. Services HealthStrap provides healthcare-related digital services including but not limited to: Doctor appointment booking Online consultations Healthcare information Patient management solutions Prescription and medical record management Healthcare support services
3. User Eligibility By using our platform, you confirm that: You are at least 18 years old or using the service under parental/guardian supervision. The information provided by you is accurate and complete. You will not misuse the platform for illegal activities.
4. Medical Disclaimer HealthStrap acts as a technology platform connecting patients and healthcare providers. We do not replace professional medical advice, diagnosis, or treatment. Always consult a qualified medical practitioner for health concerns.
5. Account Responsibility Users are responsible for: Maintaining confidentiality of login credentials All activities performed through their account Informing us immediately in case of unauthorized access
6. Payments Consultation and service fees must be paid through approved payment methods. Prices may change without prior notice. Applicable taxes including GST may apply.
7. Prohibited Activities Users must not: Upload false or misleading information Attempt unauthorized access to systems Use the platform for fraudulent activities Violate any applicable laws
8. Intellectual Property All logos, branding, content, software, and materials on HealthStrap are the intellectual property of HealthStrap Healthcare Private Limited and may not be copied without permission.
9. Limitation of Liability HealthStrap shall not be liable for: Medical outcomes from consultations Service interruptions Technical issues beyond our control Loss caused due to incorrect user information
10. Termination We reserve the right to suspend or terminate user accounts for violations of these terms.
11. Governing Law These Terms shall be governed by the laws of India and subject to the jurisdiction of courts in Haryana, India.
12. Contact Information For support or legal concerns, contact us through the official website contact page or support email.
Acceptance of Terms
By registering an account, booking a consultation, purchasing healthcare products, or using any HealthStrap service, you acknowledge that you have read, understood, and agreed to these Terms & Conditions.
Eligibility
To use HealthStrap, you must:
- Be at least 18 years of age or use the platform under the supervision of a parent or legal guardian.
- Provide accurate and complete registration information.
- Keep your account credentials secure and confidential.
Online Consultations
HealthStrap provides a platform that connects patients with qualified healthcare professionals for online consultations.
- Consultations are intended for medical advice and follow-up care where appropriate.
- Patients must provide truthful medical information during consultations.
- Online consultations should not be used for life-threatening medical emergencies. Please contact your nearest emergency medical services immediately in such situations.
- Doctors exercise independent medical judgment while providing healthcare advice.
Emergency Medical Situations
HealthStrap is not an emergency medical service. If you are experiencing a medical emergency, immediately contact your local emergency services or visit the nearest hospital.
Appointments & Payments
- Consultation fees must be paid before the scheduled appointment unless otherwise stated.
- Appointments may only be cancelled according to our Refund & Cancellation Policy.
- Refunds, if applicable, will be processed in accordance with our published refund policy.
Medicine & Healthcare Products
HealthStrap may offer medicines and healthcare products through its platform.
- Prescription medicines may require a valid prescription before dispatch.
- Product availability, pricing, and stock are subject to change without prior notice.
- Delivery timelines depend on our logistics and courier partners.
User Responsibilities
While using HealthStrap, you agree not to:
- Provide false or misleading personal or medical information.
- Misuse or interfere with the operation of the platform.
- Attempt unauthorized access to HealthStrap systems or user accounts.
- Use the platform for any unlawful or fraudulent activity.
Limitation of Liability
HealthStrap acts as a technology platform connecting patients with healthcare professionals. While we strive to provide reliable services, we do not guarantee uninterrupted availability or outcomes from medical consultations. To the fullest extent permitted by law, HealthStrap shall not be liable for indirect, incidental, or consequential damages arising from the use of the platform.
Changes to These Terms
We may update these Terms & Conditions from time to time to reflect changes in our services, legal requirements, or operational practices. Continued use of the platform after such updates constitutes acceptance of the revised terms.
Contact Us
If you have any questions regarding these Terms & Conditions, please contact our support team.
| Company | HealthStrap |
|---|---|
| Website | https://healthstrap.in |
| support@healthstrap.in | |
| Support Hours | Monday – Saturday, 9:00 AM – 6:00 PM |
By continuing to use HealthStrap, you confirm that you have read, understood, and agreed to these Terms & Conditions.