Frequently Asked Questions
Last Updated: July 2026
Welcome to the HealthStrap Help Center. Here are answers to some of the most frequently asked questions about our online healthcare services. If you need additional assistance, our support team is always happy to help.
Need Immediate Help?
If your question isn't answered below, please contact our support team. We'll be happy to assist you.
General Questions
1. What is HealthStrap?
HealthStrap is an online healthcare platform that allows patients to consult qualified doctors, book appointments, and purchase healthcare products from the comfort of their homes.
2. How do I book an online consultation?
Simply create an account, select a doctor, choose an available appointment slot, complete the payment (if applicable), and join the consultation at the scheduled time.
3. Do I need to create an account?
Yes. Creating an account helps us securely manage your appointments, consultation history, prescriptions, and healthcare records.
Appointments & Consultations
4. Can I cancel my appointment?
Yes. Appointments may be cancelled up to 24 hours before the scheduled consultation. Cancellation requests made within 24 hours are not eligible for a refund.
5. What happens if I miss my appointment?
If you do not join your scheduled consultation, it will be treated as a missed appointment and the consultation fee may not be refundable.
6. Can I reschedule my consultation?
Rescheduling is subject to doctor availability. Please contact our support team if you need assistance with rescheduling.
7. Are online consultations suitable for emergencies?
No. HealthStrap is not an emergency medical service. In case of a medical emergency, please contact your nearest hospital or emergency services immediately.
Medicines & Delivery
8. How long does delivery take?
Orders are generally delivered within 7–10 business days, depending on your location and our courier partners.
9. Can I track my order?
Yes. Once your order is shipped, tracking details will be shared whenever applicable.
10. Do prescription medicines require a valid prescription?
Yes. Certain medicines can only be dispensed after verification of a valid prescription issued by a registered medical practitioner.
Payments & Refunds
11. Which payment methods are accepted?
We support secure online payment methods including UPI, debit cards, credit cards, net banking, and other supported payment options.
12. When will I receive my refund?
Approved refunds are generally processed within 5–7 business days. The exact timeline depends on your bank or payment provider.
Privacy & Security
13. Is my personal information secure?
Yes. We take appropriate security measures to protect your personal information and healthcare data. Your information is handled in accordance with our Privacy Policy.
14. Will my medical information be shared?
Your information is shared only when necessary to provide healthcare services or when required by law. We do not sell your personal information.
Contact Support
Still have questions? Our support team is here to help.
| Company | HealthStrap |
|---|---|
| Website | https://healthstrap.in |
| support@healthstrap.in | |
| Support Hours | Monday – Saturday, 9:00 AM – 6:00 PM |
We're committed to making healthcare simple, secure, and accessible. Thank you for choosing HealthStrap.