Refund & Cancellation Policy

Last Updated: July 2026

At HealthStrap, we strive to provide a seamless healthcare experience for both patients and healthcare professionals. This Refund & Cancellation Policy explains the conditions under which appointments, consultations, and product orders may be cancelled or refunded.

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Appointment Cancellation

We understand that plans may change. Patients may cancel their scheduled consultation by following the cancellation process available within their HealthStrap account.

• Appointments may be cancelled only up to 24 hours before the scheduled consultation.
• Eligible cancellations will be processed according to our refund policy.
• Cancellations requested within 24 hours of the appointment time are considered late cancellations and are not eligible for a refund.
• If a patient does not attend the scheduled consultation ("No Show"), the consultation fee will not be refunded.

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Refund Policy

Refunds are processed only in eligible situations, including but not limited to:

• Appointment cancelled more than 24 hours before the scheduled consultation.
• Consultation cancelled by the doctor and no suitable reschedule is accepted by the patient.
• Duplicate or accidental payments.
• Technical payment failures where the amount has been deducted but the booking was not confirmed.

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Medicine & Product Orders

Refunds or replacements for medicines and healthcare products are subject to applicable laws and product eligibility.

• Products damaged during delivery may qualify for replacement or refund after verification.
• Opened, used, or temperature-sensitive healthcare products may not be eligible for return unless required by applicable law.
• Incorrect or defective items should be reported within 48 hours of delivery.

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Non-Refundable Services

• Completed online consultations.
• Late appointment cancellations (within 24 hours).
• Missed appointments due to patient absence.
• Consultation fees after medical advice has been provided.

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Contact Support

If you believe you are eligible for a refund or need assistance regarding cancellations, our support team will be happy to help.

By booking an appointment or placing an order through HealthStrap, you acknowledge that you have read, understood, and agreed to this Refund & Cancellation Policy.